Oasis Senior Advisors of Carrollton–Frisco ("Oasis," "we," "us," or "our") respects the privacy of the seniors and families we serve. This policy explains what information we collect when you use our website or our free senior living advisory service, how we use it, and the choices you have.
The short version: We collect only what we need to help you find the right senior living option. We share it only with the communities and providers relevant to your search. We never sell your personal information.
01 Information we collect
We collect information you give us directly, plus limited technical information collected automatically when you visit our website.
Information you provide
- Contact details — your name, phone number, email address, and ZIP code.
- Search details — who you are searching for (yourself or a loved one), the type of care needed, and your timeline.
- Care and preference details — information you choose to share during a consultation about care needs, mobility, budget, location preferences, and lifestyle priorities.
- Correspondence — messages, emails, voicemails, and notes from conversations with your advisor.
Information collected automatically
- Device and browser type, operating system, and screen size.
- IP address and approximate general location.
- Pages visited, time on page, referring website, and links clicked.
02 How we use your information
We use the information we collect to:
- Understand your situation and identify senior living communities and care providers that fit your needs, budget, and location.
- Contact you by phone, text, or email to discuss options and answer questions.
- Coordinate tours, introductions, and follow-up with communities on your behalf.
- Connect you with related resources such as funding guidance, move management, or elder law referrals when helpful.
- Respond to your inquiries and provide ongoing support through your transition.
- Improve our website, service quality, and the resources we offer families.
- Meet legal, recordkeeping, and contractual obligations.
03 How we share information
Finding you the right community requires sharing relevant details with the providers you are considering. We share your information in these limited circumstances:
- Senior living communities and care providers — we share the details needed for a community to determine whether they can meet your needs and to follow up with you. We share only with providers relevant to your search.
- The Oasis Senior Advisors network — our franchisor and affiliated advisor offices, including when your search extends into another advisor's territory.
- Service providers — vendors who help us operate, such as customer relationship management (CRM) software, email and text messaging platforms, phone systems, scheduling tools, and website hosting. They may use your information only to perform services for us.
- Professional referrals — with your permission, partners such as elder law attorneys, financial advisors, home care agencies, or move managers.
- Legal requirements — when required by law, subpoena, or to protect the rights, safety, or property of Oasis, our clients, or others.
- Business transfers — in connection with a merger, acquisition, or sale of our business, subject to this policy.
04 We never sell your data
We do not sell, rent, or trade your personal information to data brokers, list vendors, or unrelated third parties for their own marketing purposes. Our service is free to you because participating communities pay us a placement fee when a family they were introduced to moves in — not because we sell your information.
05 Calls, texts & consent
When you submit a form or call us, you agree that Oasis Senior Advisors and the communities relevant to your search may contact you by phone, text message, or email at the number and address you provided — including through automated dialing or prerecorded messages where applicable.
Consent to receive these communications is not a condition of receiving our service. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, unsubscribe from emails using the link in any message, or ask us by phone to stop contacting you.
06 Cookies & tracking
Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, understand how visitors use our pages, and measure the performance of our advertising.
- Essential cookies — required for basic site function and form submission.
- Analytics cookies — help us understand which pages and resources families find useful.
- Advertising cookies — allow us to measure ad performance and show relevant ads to people who may benefit from our service.
You can control or disable cookies in your browser settings. Disabling some cookies may affect how the site functions. We honor browser-based opt-out signals, including Global Privacy Control (GPC), where required by law.
07 Health-related information
To recommend appropriate care, you may choose to share health-related details such as a diagnosis, mobility needs, or medication management requirements. We treat this information as confidential and share it only with the communities and providers evaluating whether they can meet those needs.
Oasis Senior Advisors is not a healthcare provider and is generally not a HIPAA-covered entity. We do not provide medical advice, diagnosis, or treatment. Please consult a licensed physician regarding medical decisions.
08 Data security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted website connections, access-controlled systems, and vendors selected for their security practices. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
09 Data retention
We keep your information for as long as needed to provide our service, maintain records of placements, comply with legal and tax obligations, and resolve disputes. When information is no longer needed, we delete or de-identify it. You may request deletion as described below.
10 Your privacy rights
Depending on where you live, you may have the right to:
- Know what personal information we have collected about you.
- Request a copy of that information.
- Correct inaccurate information.
- Request deletion of your information.
- Opt out of marketing communications.
- Opt out of targeted advertising or the "sharing" of personal information for cross-context behavioral advertising.
Texas residents have these rights under the Texas Data Privacy and Security Act (TDPSA); residents of other states may have similar rights under their own laws. To exercise any right, contact us using the details in Section 14. We will verify your request and respond within the timeframe required by law. We will not discriminate against you for exercising your rights.
11 Children's privacy
Our website and service are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.
12 Third-party links
Our site may link to senior living communities, resources, and other third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing information.
13 Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Material changes will be communicated where appropriate. Your continued use of our website or service after an update means you accept the revised policy.
14 Contact us
Questions about this policy or your information? We're glad to help.
- Oasis Senior Advisors — Carrollton–Frisco
- Phone: (682) 375-9604
- Serving Carrollton, Frisco, Plano, McKinney, Allen, Coppell, and the greater Dallas metro.
Ready to talk through your options?
Your guidance is always free — and always confidential.
